Terms & Conditions

Ordering, shipping, payment, freight, returns and product data — the terms your account trades on.

J&B sells to qualified organizations, not to consumers. These terms apply to every order on the account, and they change without notice: an order is filled under the terms and at the prices in force when it ships.
Communications Ordering Shipping Payment Freight Returns Bicycles Dropship POS systems

Online communications

Our website is www.jbi.bike. Be careful not to log in to any site impersonating J&B — the addition of a single dash could bring you to an unauthorized one.

Email

Every email from J&B comes from an @jbi.bike address. Do not reply to mail from any other source, and check the address again when you reply: a "from" line can be masked, and it changes on reply if the message was sent by someone phishing for your information.

Ordering

Sales policy

J&B Importers does not sell directly to consumers. Proper identification of your organization is required for all purchases. Possession of a catalog does not constitute any right to purchase from J&B.

Will-call pickup

Allow four hours advance notice on pickup orders so we can be sure yours is ready.

Employee purchase

J&B offers discounted employee pricing on certain product lines. To start an EP order, type the part number into the search bar and click the EP price.

Shipping

J&B ships every order the best way we can determine for prompt service at a fair price. We will ship next day, second day, Saturday delivery or another method on your instructions — expedited methods do not earn a freight allowance.

Drop shipments

Drop shipments from J&B to your customer are subject to manager approval, and add $3.00 per shipment — the same charge applies when your customer picks the order up at our warehouse. Drop shipments from the manufacturer are special order items and are not returnable.

Handling charges

Handling is added to shipping on air service, special packaging requests and manufacturer-direct drop shipments. You are also responsible for the cost of any shipping insurance, which is added to the published charges on your order.

$4.00
per box, air services
$10.00
per box, special packaging, where shipping and handling would come to less than L.T.L. freight
$3.00
per shipment, manufacturer direct to your store
Backorders

You are told an item's stock status when you place the order. Nothing on backorder ships without your authorization: we contact you the day it arrives to confirm you still need it. Backordered items are subject to repricing once available.

Shortages

Count the pieces you receive against the freight bill before signing for a common carrier shipment. We cannot honor a shortage claim once the freight bill is signed as complete.

Do not sign for a number of pallets. J&B shows the number of pieces on the bill of lading, and that is what you are signing for. Report a shortage to our warehouse within 24 hours of delivery.

Damaged goods

Raise shipping damage with a J&B manager immediately, and note the damage clearly on the bill of lading. Keep the bill of lading, packing list, shipping cartons and packing materials until the claim is settled.

Payment and pricing

Terms are payment in advance, C.O.D. cashier check, or credit card until you hold an open account or approval for checks. Open account status requires a credit application approved by our credit department. Service charges apply to past due accounts.

ACH

Automated Clearing House is our preferred method of payment. Funds are withdrawn from your checking account when you choose, so you can pay without writing a check.

Returned checks

$15.00 on a first redeposit, $25.00 on a second.

Pricing

All prices are subject to change without notice, and an order is filled at the price in effect when it ships. Special pricing and sale flyers guarantee their discount for a stated period only.

MAP

To protect the quality and integrity of our private label products — Black Ops, Black Point, Cloud-9, Origin8, Pure Cycles, Securit, Sun Bicycles, Sun Seeker and Sunlite — J&B has adopted minimum advertised pricing guidelines.

Any advertisement referencing a retail price for those products, including mail order, internet and online auctions, must stay at or above the suggested minimum advertised price published on this site. MAP pricing is subject to change, and J&B reserves the right to terminate sales to any party not conducting business in accordance with the policy.

The policy governs the advertisement of prices only. Suggested resale prices are provided for private label products, but the policy does not regulate what you actually sell them for.

Freight allowance

We bill shipping and handling on your invoice. Brick-and-mortar retailers can earn a freight allowance instead, on orders shipping from J&B stock to a single retail location within the continental United States and paid within stated terms.

Thresholds are measured in FA product — freight allowable, which is most parts and accessories. The exceptions are tagged NFA or NFAS on the site; nothing is tagged FA, so an item carrying neither is FA.
Level 1 $400
FA product only. Anything NFA on the shipment is still charged, even from your local warehouse.
Level 2 $600
Past this much FA product, NFA and NFAS added afterwards are allowed too, shipping from your local warehouse.
Level 3 $1,700
Any product, whatever the mix, shipping from your local warehouse.

Every shipment has to carry at least $50 of qualifying product, including the one from your local warehouse. FA and NFAS count toward that minimum; NFA does not.

The rest of the freight policy — how split shipments are judged, what falls into each class, and the charges below — is set out in full on Freight Terms.

Split shipments
Once the order clears Level 1, shipments from other warehouses can earn the allowance, each needing $50 of qualifying product of its own. NFA is never allowed from an alternate warehouse; an alternate shipment carrying NFAS and no NFA earns half the freight on the whole shipment. Where J&B allows the freight, we reserve the right to ship everything we can from your local or next closest warehouse.
NFA
Not freight allowable: bikes, adult and juvenile trikes, custom wheels, unicycles, repair stands and bases, parking racks, exercisers, strollers, trailers, 5-gallon tire sealer buckets, baby seats, bike cases, frames, empty shipping cartons, and anything whose shipping cost exceeds 20% of the shipment or split-shipment value.
NFAS
Not freight allowable on a split: low value and freight-intensive once shipped from other than your local warehouse — wheels, wire bead tires, tubes, baskets, helmets.
Custom wheels
Custom wheel orders are entered, invoiced and shipped from our Miami warehouse as a separate purchase, at $20 shipping and handling per wheel. Sales are final.
Never allowed
No allowance on distributor, OEM or export orders, on backorders, or on drop shipments to your customers. Advance appointment, inside delivery, re-delivery, security and area surcharges, liftgate and residential delivery are billed as the carrier charges them. Alaska and Hawaii are on separate freight policies. A minimum order charge may also apply, assessed on ordering habits rather than on any one order.

Returns and warranty

Anything returned comes back to us freight prepaid, and every return is subject to inspection and to final approval by J&B.

Condition

Only unused items in their original, unopened, undamaged, intact packaging are accepted. Parts are subject to a 15% restocking charge, plus additional freight where an order was refused or undeliverable.

Time limits

No return is accepted more than one year after the purchase date. Nutritional and food products cannot be accepted later than 30 days. Sales of closeout items and custom wheel builds are final, and J&B does not accept bulk returns as a means of dealer stock rotation.

Defects

On defective merchandise we may credit or replace the item at our discretion, or have the manufacturer repair or replace it directly, depending on that brand's warranty policy. Unless stated otherwise, a warranty claim against J&B must be made within one year of purchase.

Bicycles policy

Black Ops, Origin8, Pure Cycles, Sun Bicycles and Sun Seeker bicycles, and Sun Seeker products including recumbents, bicycles and adult tricycles, are to reach the consumer fully assembled and fully adjusted.

What it covers

These products should not appear on websites, in mail order catalogs, or in any advertisement whose intent is that they not be sold fully assembled and adjusted.

Enforcement

If we find that you are not assembling and adjusting these products before delivery to the consumer, we will stop making them available to you for two years. The policy is not negotiable and applies to every dealer.

Dropship to consumer

Consumer drop shipments are subject to manager approval, product eligibility, correct shipping information, and the handling charges in the shipping section above.

Before you order

Confirm the item is eligible for consumer dropship, check the order address, and choose the correct billing option at checkout. Anything not eligible has to be removed or shipped by an approved method.

Manufacturer direct

Drop shipments that leave the manufacturer rather than our warehouse are special order items, and they are not returnable.

Point of sale systems

Two ways to carry J&B product data and live inventory on your own store systems.

Supplier Sync

Shops on SmartEtailing can blend J&B inventory with their own and widen the range on their web store. Once Supplier Sync is active, J&B product data is available through your site and quantities refresh every 15 minutes. Select your local warehouse for the fastest service.

Contact our IT department at ithelp@jbi.bike or 800-666-5000. To get started with SmartEtailing itself, contact info@smartetailing.com.

Data download

If you are not on SmartEtailing, we publish downloadable product data and current inventory levels rather than leaving you to maintain a database by hand. The product listing is rebuilt once a day; the inventory file refreshes every 15 minutes. Contact ithelp@jbi.bike or 800-666-5000.

Policy detail can turn on account status, item eligibility, warehouse availability and destination. For anything this page does not answer, contact your J&B sales representative.