Contact Us
Eleven warehouses across the country, with the main office in Miami. Call the one that serves your territory, reach your area rep, or send the message to a department below.
- Toll-free
- 1-800-666-5000
- Your warehouse and rep
- Sign in and the warehouse serving your ship-to, plus your area rep, appear here.
Warehouses
Orders ship from the warehouse covering your territory. Find your state in the list below — the number beside it reaches that building directly.
Common questions
Three things people write in about most often. If one of these is your question, the answer is here and the form below is not the fastest route.
- I'm a consumer and have an issue with a product.
- If you are experiencing issues with any of our products, please contact the bike shop where you purchased it and discuss your return or exchange options with them. If you purchased an item online, contact the seller directly.
- How do I setup an account with J&B?
- The documents needed to request an account can be found by clicking the Become a Dealer link on our homepage.
- I'm a manufacturer and would like to discuss distribution with J&B.
- Please fill out the email form below and select the topic "New Brand Distribution."
Send us an email
Pick the topic and the message goes straight to that department rather than to a general inbox. Replies come back to the address you give here.
Order and shipping problems are faster by phone.
A short backorder or a damaged carton is settled in one call to your warehouse; email
is the right route for account, product and distribution questions.